💸 Refund & Return Policy

Thank you for shopping with Phantom Medical Supplies.
We aim to ensure your satisfaction with every purchase.

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1. Eligibility for Returns

You may request a return within 14 days of receiving your order if:

• The item is unused, unopened, and in its original packaging.
• You can provide proof of purchase (invoice or order number).

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2. Non-Returnable Items

Returns are not accepted for:

• Opened or used medical/sanitary products
• Disposable medical supplies
• Customized or special-order items
• Products marked “non-returnable”

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3. Return Process

1. Email or WhatsApp us to request a return authorization.
2. Once approved, we’ll provide return shipping instructions.
3. You’ll be responsible for return shipping unless the product was defective or incorrect.

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4. Damaged or Incorrect Orders

If you receive a damaged or wrong item, contact us within 7 days of delivery with your order number and photos.
We’ll arrange a replacement or refund.

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5. Refunds

• Refunds are issued to your original payment method within 7–10 business days after inspection.
• Shipping charges are non-refundable unless we made an error.

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6. Cancellations

Orders may be canceled before shipment only. Once shipped, you must follow the return procedure.

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7. Contact Information

For all return or refund inquiries:

Phantom Medical Supplies
📧 Email: info@phantommedicalsupplies.store
📞 Call: +234 813 271 9143
💬 WhatsApp: +234 911 938 7760
🌐 Website: https://phantommedicalsupplies.store